Comments on: I hate it when companies do that

By: Dave

Dave — Mon, 22 Feb 2010 04:47:32 +0000

Wow. Great comments. Thanks everyone.

By: Stacie

Stacie — Fri, 19 Feb 2010 12:42:03 +0000

Michael and I have a system when it comes to companies and their screw ups with our service. Its kind of like our parenting really; one of us is the good cop and one of us is the bad cop. Mike’s the good cop. He’ll call the first time and talk politely to the customer service rep and if they are actually smart enough to fix things the first time (which they never are) then they don’t have to deal with me. We write everything down date, time, names, reference numbers, etc… so that when I call I can be less nice and more demanding. It’s a bad thing if you have to hear from me. Comcast, Qwest, At&t, and AOL are the worst at costumer service and have had to deal with me in the past.Jeff Stevens- As a woman I have encountered this MANY times in all different areas of life. When we rented and had to have the handy man come fix something they would say to me, “I have to replace… or I fixed it…” which was ALWAYS followed by “tell your husband to give me a call and I will explain it to him.” WHAT? I’m not stupid! But I have learned that if the car needs to go in and have maintenance work done that Michael has to take it in because mechanics see that I’m a woman with blonde hair and either try to tell me more needs to be fixed or change the prices on me and charge me more. For some reason they don’t do that to Mike!?! My recommendation for your wife is to always make it known (if its true or not) that she’s the one that takes care of all the purchasing and bill paying in the house and they’ll start taking her seriously!

By: J. Alexander Curtis

J. Alexander Curtis — Fri, 19 Feb 2010 00:30:37 +0000

I had an experience just like this at the Apple Store last weekend. I had a laptop whose battery died just weeks before the end of the warranty. They replaced it as I expected them to, no problem. That was 5 months ago.Now for the past month my battery has been dying quickly and i get a warning that says “service battery”. When I took it into the store, I told them the battery only worked for 3-4 months (and i was hoping they would replace it even though my warranty is expired now). Anyway, apparently I didn’t mark down the exact day that I replaced my battery and the “genius” woman told me that actually it has been 5 months not 3-4 like I told her. She was publicly accusing me in the store!Now, I thought this was going to be her excuse for not replacing the battery (which technically they are not obligated to do, it is outside the 90 day warranty of the battery and even the extended 3 year computer warranty), but she then followed up the sentence by saying that they will replace the battery at no-cost… I breathed a sigh of relief, and then immediately shrieked when I heard the next words out of her mouth were: “again, this is a 5 month old battery, not 3 months like you told us before.”. This woman had the guts to accuse me again despite the fact that she just promised me a new battery. After that, she had to get her manager to approve the transaction and one last time repeated her accusation that I was somehow trying to mischievously fool her.When I left the store I looked at the repair bill. I noticed that I was issued the battery on the last day of October. 4 months and 1 day (technically less since february was only half over). This is exactly what I said, 3-4 months. She counted that one extra day as a whole month and 3 times accused me of being misleading. I felt like a criminal and although received a new free battery couldn’t help but be upset at how I was treated. If she is already going to give me the battery she might as well make it as positive of an experience as possible for me. The cost to the company is the issuing of a new battery, being nice on top of it costs nothing. Here I was upset with my experience despite the fact that Apple actually went above and beyond by issuing me a $129 battery at no cost outside of the warranty period.

By: Elissa Minor Rust

Elissa Minor Rust — Thu, 18 Feb 2010 21:51:16 +0000

I. Hate. Comcast.

By: Jeff Stephens

Jeff Stephens — Thu, 18 Feb 2010 18:57:11 +0000

And I never go to the Genius Bar. When I have trouble with a Mac, I just call Ryan. Its easier!